Read the formal letter of complaint and fill in the blanks in the letter with the words and phrases.

Naprej

Dear Mr Steward,

It is with regret that I feel I must write to express my disappointment at the quality of food and service I received at your restaurant yesterday evening.

(1) .. your food is usually of a very high standard I feel that, on this occasion, the meal left a lot to be desired. The preparation and presentation seemed hurried and careless. (2) .., neither my guest nor I felt inclined to finish our meal.

(3) .., the service was not what I have come to expect from your establishment. Our waiter was rather inattentive and slow, (4) .. in taking our order (5) .. in bringing the dishes. (6) .. the reason for my visit was to entertain a client, I was somewhat disturbed at the apparent fall in standards. On the basis of my previous experience of your restaurant, I had promised my guest as especially memorable dinner, and was (7) .. deeply embarrassed to be proved entirely wrong.

Might I suggest that, as the manager, it would be advisable for you to oversee the preparation of food personally. (8) .. I realise the work involved in running a restaurant is very demanding, I (9) .. feel that the standard of the food served is of utmost importance. I would recommend, (10) .., that you give this matter your urgent attention.

Regarding the service, I would suggest that you speak to the waiter concerned to ensure that other customers are not similarly inconvenienced. This would help your restaurant maintain its well-deserved reputation.

I look forward to hearing from you as soon as possible. (11) .., I hope you will take my comments into consideration.

Yours sincerely,
P.A.Hogan

Preveri

Pravilna izbira:

Dear Mr Steward, It is with regret that I feel I must write to express my disappointment at the quality of food and service I received at your restaurant yesterday evening.

Although your food is usually of a very high standard I feel that, on this occasion, the meal left a lot to be desired. The preparation and presentation seemed hurried and careless. As a result, neither my guest nor I felt inclined to finish our meal.

Furthermore, the service was not what I have come to expect from your establishment. Our waiter was rather inattentive and slow, not only in taking our order but also in bringing the dishes. Since the reason for my visit was to entertain a client, I was somewhat disturbed at the apparent fall in standards. On the basis of my previous experience of your restaurant, I had promised my guest as especially memorable dinner, and was thus deeply embarrassed to be proved entirely wrong.

Might I suggest that, as the manager, it would be advisable for you to oversee the preparation of food personally. While I realise the work involved in running a restaurant is very demanding, I nevertheless feel that the standard of the food served is of utmost importance. I would recommend, therefore, that you give this matter your urgent attention.

Regarding the service, I would suggest that you speak to the waiter concerned to ensure that other customers are not similarly inconvenienced. This would help your restaurant maintain its well-deserved reputation.

I look forward to hearing from you as soon as possible. In the meantime, I hope you will take my comments into consideration.

Yours sincerely, P.A.Hogan

Ponovno

Naprej

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